Terms and Conditions

1. Identification and contact details

These Terms and Conditions govern the purchase and use of vouchers and services marketed under the SpaTreats brand by Abel Santos Correia Unipessoal, Lda., company registration number 516 891 472, registered office at Rua dos Ramos, Urbanização Água Plaza, Lote 13, 3.º Dto., Olhos de Água, 8200-647 Albufeira, Portugal, hereinafter “SpaTreats”.

• Email: info@spatreats.me
• Telephone and WhatsApp: +351 961 297 167 (Calls to a Portuguese mobile network are charged according to your operator's tariff.)
• Website: www.spatreats.me

2. Scope and acceptance

These Terms apply to purchases made directly from SpaTreats, including through the website, telephone, message, email or in person. Purchasing implies acceptance of the Terms made available before completion of the transaction.

Vouchers issued by platforms, hotels or other partners may also be subject to the issuer's conditions. Before purchasing or booking, the customer must be informed who receives payment, who issues the voucher and who provides the service.

3. Definitions

A monetary voucher has a value expressed in euros. A service voucher corresponds to an identified treatment or experience. A promotional voucher is provided free of charge, at a discount or as part of a campaign and may have specific conditions. The beneficiary is the person using the voucher, even if they are not the purchaser. A participating venue is the spa or hotel expressly identified on the voucher or product page.

4. Information about services and venues

Descriptions state the essential content, duration, number of people, participating venue or venues and any restrictions. Photographs and visual elements are illustrative unless expressly stated otherwise.

Facilities, opening hours, capacity, treatments and access rules vary by venue. Purchasing a voucher does not guarantee availability on a specific date without written booking confirmation.

5. Prices, taxes, payment and invoicing

Prices are shown in euros and include applicable VAT and taxes in the displayed total. Available payment methods are displayed before completion of the purchase.

The invoice or tax document is issued according to applicable legislation and the nature of the voucher. Customers must provide correct billing details when purchasing.

Digital delivery, timing and conditions

Vouchers are emailed after actual payment confirmation. Delivery is normally automatic; if not received by the next working day, check spam and contact info@spatreats.me with the purchase reference without paying again. Issuing a Multibanco reference or an MB WAY request is not payment confirmation.

No physical goods are shipped in these purchases: delivery fee €0 and no carrier applies. The service is provided at the selected spa/location on the date and time confirmed in writing. Buying a voucher or requesting a date does not by itself confirm a slot. Restrictions, duration, participants and inclusions appear on the product.

Validity is stated in the offer and voucher. The 24-month validity currently advertised by the store is maintained, without reducing more favourable terms communicated to the buyer. Campaign products may have their own conditions clearly disclosed before purchase; a purchase deadline is not by itself a use deadline.

The online store monetary gift card follows the specific timing stated on its product page: manual issue by the team and email delivery within 24 hours of payment confirmation, with free digital delivery.

6. Issue and delivery — verification

Once payment is confirmed, the voucher is sent to the email address provided or delivered by the agreed method. The purchaser should check the product name, value or service, expiry date, participating venue and code.

Any error should be reported as soon as possible. SpaTreats is not responsible for delays caused by an incorrect address, spam filters or failures beyond its control, without prejudice to resending the voucher after confirming the purchase.

7. Validity

Unless a more favourable specific condition applies, paid vouchers issued by SpaTreats are valid for 24 months from the issue date shown on the voucher.

The service must take place by the final day of validity. Merely requesting a booking before that date does not automatically extend validity, without prejudice to the protection provided when SpaTreats cannot offer a reasonable date.

Promotional, free, campaign or third-party vouchers may have a different validity period, clearly stated before acquisition and on the voucher itself.

8. Extension of validity

The holder may request one free extension of six months. The request must be emailed to info@spatreats.me before expiry, identifying the voucher code.

The extension adds six months to the original validity, cannot be renewed and takes effect only after written confirmation from SpaTreats. Expired vouchers are not extended unless required by law, due to unavailability attributable to SpaTreats, or by an exceptional decision communicated in writing.

9. Transferability, loss and security

The voucher may be given or transferred to another person before use, unless issued personally for health, safety, campaign or partnership reasons.

The code serves as the entitlement to use the voucher. The purchaser and beneficiary must keep it confidential. If it is lost or deleted, SpaTreats will try to recover it where the purchase and non-use of the code can be confirmed.

SpaTreats may suspend duplicated, altered, cancelled, refunded, already used or reasonably suspected fraudulent codes, informing the person concerned of the verification steps.

10. Booking and availability

Use requires advance booking through the contacts provided by SpaTreats or the participating venue. The booking is confirmed only after written communication stating the date, time, venue and service.

Availability depends on venue capacity, opening hours, therapists, seasonality and operating conditions. Advance booking is recommended, especially for couples, weekends, public holidays and busy periods.

If, despite a request made with reasonable notice, SpaTreats cannot offer any suitable date before expiry for a reason attributable to it, it will propose a sufficient extension, alternative date, equivalent venue or service, or another legally applicable solution.

11. Gift cards, use and price differences

Online store monetary gift card (“Voucher Oferta SpaTreats — escolha o valor”): this card holds a balance in euros and is redeemed with its code at the spatreats.me checkout. As stated on its product page, the balance can be used across more than one purchase during its validity; any remaining balance stays available. If a purchase exceeds the balance, the customer pays the difference. The card is not a booking and does not guarantee direct redemption at spa reception. The single-use rules below do not apply to this card. Cancellation conditions for a booked experience do not automatically extinguish the card's remaining balance.

Other vouchers subject to single-use conditions must be used in full in a single booking and transaction, in accordance with the specific terms disclosed before purchase. Partial use, splitting the value, giving change, converting the remainder into credit or cash refunds are not permitted unless the law requires a different solution.

Where operationally possible, the beneficiary may choose a higher-priced service by paying the difference applicable on the service date. If a lower-priced service is chosen, the voucher's full value is considered used and no remaining credit is available. This consequence will be confirmed before the change.

Multiple vouchers cannot be combined in the same purchase without express authorisation from SpaTreats.

12. Specific services and price changes

A voucher for a specific service retains the entitlement to the described service throughout its validity, even if the public price subsequently changes.

If the service becomes unavailable, SpaTreats will propose an alternative of equivalent nature and value. Where a suitable alternative cannot be ensured, a solution consistent with the consumer's statutory rights will be offered.

13. Customer cancellation and rescheduling

The customer may cancel or reschedule without penalty up to six hours before the appointment, using the channel stated in the confirmation. A request is considered received only when a record of the communication exists.

Cancellations with less than six hours' notice are treated as late cancellations and may result in full loss of the voucher benefit under the same conditions as a no-show.

Properly evidenced exceptional circumstances, including a medical emergency, will be assessed in good faith; this possibility does not create an automatic right to reschedule.

These appointment rules do not limit a statutory right of withdrawal that applies to the purchase. See the withdrawal section.

14. No-shows and lateness

Failure to attend a confirmed booking without cancelling at least six hours in advance results in the voucher being used in full and its benefit being lost. Booking another session requires a new purchase or payment.

This consequence applies only where the booking was confirmed with clear information about the date, time, venue and cancellation policy. It does not apply where failure to provide the service is attributable to SpaTreats or the law requires a different solution.

For late arrivals, SpaTreats will try to provide the service in the remaining time to avoid affecting subsequent customers. The treatment may be shortened without a price reduction. Lateness that makes the service impossible may be treated as a no-show.

15. Cancellation or changes by SpaTreats

SpaTreats may need to change the therapist, room or time for operational reasons, seeking to preserve the service's content and quality. A material change is communicated as soon as possible.

If SpaTreats cancels a booking, the customer may reschedule with priority, use an equivalent solution they accept, or exercise their statutory rights. The voucher is not considered used for a cancellation attributable to SpaTreats.

16. Closure, force majeure and partners

In the event of temporary closure, breakdown, unavailable facilities, force majeure or another circumstance outside reasonable control, SpaTreats will seek to reschedule, extend validity or offer a suitable alternative.

If a venue closes permanently or a partnership ends, use at another venue or for an equivalent service will be proposed where possible. This clause does not exclude mandatory consumer rights.

For packages including a hotel, food, transport or a third-party service, each provider is responsible for the component it delivers, without prejudice to the legal liability of the entity that sold the package or undertook the overall provision.

17. Promotions and incompatibilities

Promotional vouchers, gifts and discount codes follow the campaign conditions, including validity, excluded dates, venue, number of uses and recipients.

Unless expressly stated otherwise, vouchers and promotions cannot be combined with discounts, agreements, special rates or other campaigns. Any specific restriction is presented before acquisition.

18. Health and access conditions

Before the service, the beneficiary must disclose pregnancy, allergies, injuries, illness, medication, recent surgery or any condition that may affect treatment safety. SpaTreats may adapt, postpone or justifiably refuse a service where necessary to protect the customer's health.

Wellness services do not replace medical diagnosis or treatment. Medical authorisation may be requested where clinical doubts exist.

Minimum age, pool or circuit use, swimming caps, clothing, supervision of minors and other rules vary by venue and are communicated on the product page or in the confirmation.

19. Conduct and personal belongings

Customers must respect staff, other users and rules on hygiene, quiet, safety and facility use. Abusive behaviour, harassment, risk to others or serious non-compliance may lead to the service being interrupted, without prejudice to applicable statutory rights.

Valuables should be stored in the facilities provided. Liability for loss or damage is assessed under the law and is not excluded where SpaTreats is at fault.

Withdrawal from distance purchases

Under Articles 10 et seq. of Portuguese Decree-Law 24/2014, consumers normally have 14 days from conclusion of a service or digital-supply contract to withdraw without giving a reason. The period does not start only on the later voucher-use date. If physical goods are offered in future under separate conditions, the statutory period runs from receipt as applicable.

Send an unequivocal statement to info@spatreats.me, by post to the registered address above or through the withdrawal form. Include name, contact, service/voucher and purchase date; a reference helps but is not an absolute requirement. Packaging, tags and courier return are not required for a digital voucher.

Eligible digital cancellation fees: €0. We charge no return shipping, restocking or administrative fee for a valid withdrawal. Requests are processed by email or through the form, and the code is cancelled following withdrawal. This does not change the legal rules for services already started at the customer's express request or the appointment cancellation conditions below.

Where due, refunds are made without undue delay and within 14 days of the statement, using the original payment method unless expressly agreed otherwise at no cost to the consumer. The corresponding code is cancelled on withdrawal. Non-performance and conformity rights remain unaffected.

Services started or booked for a specific date

Emailing a digital voucher is not treated as automatic waiver. Starting services during the withdrawal period and any loss of the right after full performance depend on the express requests, consents and acknowledgements required by law. Only a lawfully due proportionate amount for services expressly requested may apply.

The exception in Article 17(1)(k) applies only where the contract actually falls within the covered leisure/catering services and specifies an execution date or period, with prior disclosure. We do not exclude all vouchers or spa services indiscriminately.

Booking cancellation and earlier conditions

Rescheduling/cancelling an appointment is distinct from withdrawal from a purchase. Current general booking terms allow changes without penalty until six hours before the appointment; late cancellation or no-show may use the full voucher benefit where disclosed and lawfully applicable. If SpaTreats cancels, the voucher is not treated as used: alternatives or a legally due refund are offered. Statutory rights and more favourable terms accepted in earlier purchases remain unaffected.

22. Data protection

Data is processed to handle purchases, issue and validate vouchers, manage bookings, provide services, meet legal obligations, prevent fraud and respond to requests. Detailed information is available in the Privacy Policy.

Health data is collected only where necessary for service safety and suitability and receives enhanced protection. Customers may exercise their statutory data rights through info@spatreats.me.

23. Complaints and dispute resolution

Customers may complain through info@spatreats.me or the Electronic Complaints Book. Where possible, include the purchase number, voucher code, venue, date and description of what happened.

For consumer disputes within its territorial and subject-matter scope, consumers may contact CIMAAL — Algarve Consumer Dispute Information, Mediation and Arbitration Centre at Consumo Algarve.

Consumers may consult the updated list of alternative dispute resolution bodies provided by Portugal's Directorate-General for Consumers.

24. Applicable law and changes

Portuguese law applies, without prejudice to mandatory consumer protection provisions and applicable territorial jurisdiction rules.

SpaTreats may update these Terms for future purchases. As a general rule, the version accepted on the purchase date applies, without prejudice to mandatory legal changes or more favourable conditions expressly communicated. The version and update date remain identified on this page.